M7 NEMT Services: Improving Care Access for Connecticut Residents

For many people in Connecticut, getting to a medical appointment is a challenge that shapes their entire day. When reliable transportation is out of reach, healthcare becomes harder to access, routines fall apart, and independence begins to slip away.

That’s why M7’s Non-Emergency Medical Transportation (NEMT) services play a vital role in our communities. It connects people to the care they need and the lives they want to live.

What began in the late ’80s as a simple commitment has grown into a service thousands of Connecticut residents rely on. Today, that service is built on accessibility, safety, and the belief that everyone deserves the freedom to move.

With one call, one click, or one tap, M7 makes that freedom real.

A Legacy of Accessible Transportation Since the 1980s

Our commitment to accessible transportation didn’t appear overnight — it took root in Connecticut more than three decades ago. In 1988, the company began providing NEMT at a time when very few organizations recognized how essential this service would become.

Even then, M7 understood that getting people to their medical appointments wasn’t just about mobility.
It was about dignity, independence, and equal access to care.

“So over 50 percent of our fleet is now accessible vehicles. And to put that into perspective,
most fleets across the country have maybe three to five percent of their fleets are accessible.”
Bill Scalzi
M7 Owner

Milestones That Shaped M7 Ride NEMT Services

•1988: We began offering NEMT, becoming one of the earliest transportation providers in Connecticut to take on this responsibility.

•Legislative change: We helped drive the effort to legalize wheelchair-accessible taxis in Connecticut.

• Fleet expansion: Once the legislation passed, we rapidly added wheelchair-friendly vehicles, making accessibility a core part of our fleet strategy.

These moments didn’t just expand our capabilities. We reshaped what transportation could look like for people with mobility challenges and set a new standard for accessibility across the state.

M7 Rides: Connecticut’s Most Accessible Fleet

When it comes to accessible transportation, availability makes all the difference. M7 took that principle to heart and built the largest NEMT fleet in Connecticut.

Today, over half of our fleet includes wheelchair-accessible vehicles. That number stands in stark contrast to national averages, where most transportation companies operate with only 3–5% accessible units.

What Does This Mean for Our Passengers?

• Shorter wait times, especially for those who rely on wheelchair-friendly vans
• More vehicles strategically positioned across service areas
• Greater reliability, even during late-night hours or peak demand
• Faster response for hospitals and healthcare providers needing non-emergency rides
• ADA-compliant, on-demand transportation, which accommodates service animals as well

Because accessibility and reliability sit at the core of our fleet design, riders don’t have to wonder whether the right vehicle will arrive. Because M7 uses its accessible units interchangeably, the nearest suitable unit can respond right away, helping keep response times fast and consistent.

Who Uses NEMT Services? More People Than You Think

It’s easy to picture NEMT as a service reserved only for hospital patients or individuals with complex medical needs. But in reality, it’s very different and far more human.

Every day, M7 drivers pick up people heading to all kinds of destinations. Some riders need a lift to a doctor’s appointment. Others are being discharged from the hospital and need a safe ride home.

Many simply want to shop, visit a friend, or make it to the airport. While medical needs may influence their mobility, life continues well beyond clinical visits.

Thus, every day brings a different mix of riders, all moving through their routines in their own ways.

M7 Ride NEMT Services Support:

• Seniors who no longer drive or want to drive
• Post-surgery patients who can’t use public transportation
• People who rely on wheelchair-friendly vehicles
• Families who need dependable rides during stressful moments
• Anyone who needs safe, dependable transportation when other options fall short

At its core, our NEMT services help people keep their routines intact and independence within reach. And that’s exactly why so many Connecticut residents turn to M7.

M7 Driver Screening:

• Biometric federal background checks
• Sex offender registry checks
• Drug testing
• Verification of all state-required credentials

We also follow HIPAA privacy and security standards to protect passenger information and use a pre-screening process to match each rider with the appropriate vehicle and driver.

M7 NEMT Services: Support Levels That Matter

Accessible transportation takes many forms, and M7 tailors each ride to the level of support a passenger needs. The options of our NEMT services are simple, clear, and designed with comfort in mind.

M7 NEMT Service Support Levels:

•Door to Door
•Door Through Door
•Person to Person
•Bedside Passenger Pickups — includes a wheelchair

Passengers choose the level of assistance that feels most comfortable, ensuring a ride matches their mobility needs and personal preferences.

Why M7 is the Best:

•GPS dispatching
•In-vehicle security cameras
•Quality customer service
•We’re Green — clean-burning Compressed Natural Gas
•Around-the-clock weather and traffic monitoring
•Cashless ride

Booking the M7 Way

We constantly improve our ways, and that’s why the entire booking process — from pick-up to drop-off — is made easy and convenient.

Easy Booking Options:

•Call us
•Schedule a ride online
•Use our mobile app

Once the ride is booked, M7’s dispatch team gets to work. But what surprises many people is how quickly we respond.

Before, patients had to rely almost entirely on ambulances for non-emergency transportation, which could mean waiting three to four hours for a ride. But at midnight, an M7 vehicle could arrive within minutes. Nurses frequently remarked on how fast our service shows up compared to what they’re used to seeing.

M7 extends this reliability even further by offering COVID-positive transportation when needed, giving passengers a safe way to travel during recovery or isolation periods.

M7 Rides: Filling the Gaps That Traditional Programs Can’t

Connecticut offers several state and federally funded transportation programs, and many of them do an excellent job supporting people with medical needs. However, they often operate only during standard hours, require advance scheduling, or restrict trips to specific purposes.

Life rarely follows a strict schedule — especially for those managing health conditions or mobility challenges.

M7 fills those gaps, offering transportation after hours, on weekends, and during moments when a ride simply can’t wait. This kind of access doesn’t just solve logistical problems. It allows people to stay active in their communities and move on their own terms.

Ready When You Are

When other programs stop, M7 Ride keeps going. Whether you’re in New Haven, Branford, Hartford, or any nearby Connecticut community, our NEMT services give you the freedom to travel whenever you need care — safely, comfortably, and on your schedule.

Book your M7 Ride today.

M7 NEMT Services: Improving Care Access for Connecticut Residents