Connecticut Medicaid Transportation: How NEMT Rides Work

Connecticut Medicaid Transportation: How NEMT Rides Work and Where M7 Fits In

Quick Answer:

Connecticut Medicaid transportation helps eligible members get to covered healthcare appointments when they do not have another appropriate way to travel. In Connecticut, certain HUSKY Health members may qualify for non-emergency medical transportation (NEMT). The state uses MTM Health as the broker that arranges covered NEMT trips, and M7 provides NEMT rides within that system. Routine trips should generally be arranged at least two business days before the appointment.

A medical appointment can be scheduled weeks in advance, but that appointment only helps if the person can actually get there.

That’s where transportation becomes part of healthcare access.

M7 provides NEMT rides across Connecticut for people traveling to appointments, follow-up care, and other covered healthcare services. Those trips can involve different schedules, destinations, accessibility needs, and levels of assistance.

What Is Non-Emergency Medical Transportation?

Non-emergency medical transportation or NEMT helps people get to and from healthcare appointments when they don’t need emergency medical transportation but don’t have an appropriate way to make the trip on their own.

HUSKY Health is Connecticut’s public health coverage program, which includes Medicaid and the Children’s Health Insurance Program (CHIP). NEMT eligibility does not apply to every HUSKY Health coverage category. Among HUSKY Health plans, eligible HUSKY A, C, and D members may qualify for NEMT when they don’t have another appropriate way to reach covered healthcare appointments.

MTM Health handles the arrangement of Medicaid-covered transportation and coordinates covered trips. Within that system, M7 provides NEMT rides for patients traveling to and from healthcare facilities across Connecticut, including accessible transportation when needed.

How Do I Arrange Connecticut Medicaid Transportation?

For an eligible Medicaid-covered NEMT trip in Connecticut, the ride is arranged through the state’s NEMT broker, MTM Health.

For most routine trips, plan to arrange transportation at least two business days before the appointment. Have the following information ready:

• Member name and date of birth
• Medicaid ID
• Home address and phone number
• Appointment date and time
• Healthcare provider’s name, phone number, and address
• Any accessibility, mobility, escort, or other assistance needs

Sharing those needs when arranging the trip helps MTM coordinate the appropriate vehicle and level of assistance.

M7's Role in Connecticut Medicaid Transportation

Once an eligible NEMT trip is arranged through Connecticut’s Medicaid transportation system, M7 provides rides across Connecticut for healthcare needs such as:

• Recurring dialysis appointments
• Physical therapy and rehabilitation visits
• Specialist appointments
• Non-emergency hospital discharge pickups

Providing these rides can involve different pickup times, destinations, accessibility needs, and levels of assistance.

M7’s direct transportation services cover Greater New Haven, Bridgeport, Hartford, and New London. Medicaid-covered NEMT follows a different scheduling process because those trips are arranged through Connecticut’s NEMT program.

Different Riders Need Different Levels of Assistance

NEMT doesn’t describe one vehicle type or one level of assistance. Some passengers can walk and board a standard vehicle but still need assistance. Others may travel with a wheelchair, walker, scooter, or service animal.

Our ADA-compliant accessible service supports riders who use wheelchairs, walkers, scooters, or service animals. Depending on the trip and passenger’s needs, assistance options can include:

• Door-to-Door
• Door-Through-Door
• Person-to-Person service
• Bedside Passenger Pickup

When arranging a Medicaid-covered NEMT trip, share accessibility and assistance needs so MTM can arrange the appropriate vehicle and level of support.

We also offer Wheelchair-Accessible/Paratransit Transportation outside the Medicaid NEMT program, so accessible transportation isn’t limited to medical trips.

Can I Book a Medicaid NEMT Ride Directly With M7?

If Medicaid is covering the NEMT trip, the ride must be arranged through Connecticut’s NEMT program rather than booked as a standard M7 ride. MTM Health is the state’s broker responsible for arranging those covered trips.

M7 also provides direct transportation outside the Medicaid NEMT program. Those rides can be booked through M7’s online booking system, dispatch team, or M7 App.

The M7 App allows riders to request a ride, choose an available vehicle option, and follow the trip using GPS tracking.

Need to Arrange a Connecticut Ride?

Using eligible Medicaid NEMT benefits?
Arrange the covered trip through Connecticut’s NEMT program rather than through M7’s direct booking channels.

Need a direct M7 ride?
Passengers in Greater New Haven, Bridgeport, Hartford, and New London can book directly with M7 online, call 203-777-7777, or use the M7 App.

Healthcare organizations can also explore M7 Corporate Accounts for help coordinating patient transportation.

FAQs About Medicaid NEMT in Connecticut

How far in advance should I arrange a Connecticut Medicaid NEMT ride?

Members should schedule routine trips at least two business days before the appointment and can generally arrange them up to 30 days in advance. For repeating trips, members may schedule rides up to 90 days ahead.

What types of appointments can Connecticut Medicaid NEMT cover?

For eligible Medicaid members, NEMT may provide transportation to covered medical, behavioral health, and dental appointments when the member does not have another appropriate way to get there. Eligibility depends on the member’s HUSKY Health coverage and the trip.

What if I don’t know when my appointment will end?

MTM can arrange the return as a will-call trip when the member doesn’t know when the appointment will end. Once the member is ready, the member or facility can contact MTM to request the return ride. MTM says the return ride should arrive within one hour for a will-call return.

Can a caregiver or healthcare provider schedule a Medicaid NEMT ride for a member?

Yes. Depending on the circumstances, a healthcare provider or facility, family member or friend, or case manager may arrange transportation on an eligible member’s behalf.

Connecticut Medicaid Transportation: How NEMT Rides Work